Delete your Anchor account

01Delete it in the app

• Open Anchor and go to Profile.
• Tap Data & account.
• Tap Delete my account, then Delete forever to confirm.

Your account is deleted straight away and you are signed out on this device. Want a copy first? Tap Export my data on the same screen before you delete.

02Can’t use the app? Ask us by email

Email [CONTACT EMAIL] from the email address you use to sign in to Anchor, with the subject “Delete my Anchor account”. If you signed in with Apple and chose to hide your email, write from any address and tell us; we will ask you to confirm from inside the app or through Apple’s relay address.

We only act on requests we can match to the account, so nobody else can delete it. We confirm by email and complete the deletion within 30 days — usually much sooner.

03What gets deleted

• Your account and sign-in (including the login held by our sign-in provider, Clerk)
• Habits, check-ins, streaks, XP, levels, shields and your “why”
• Urge moments, your “What works for me” playbook and saved answers
• Evening check-ins and confessions
• Reflections, Anchor AI chats and plans
• Notification settings and device push tokens
• Referral and buddy links (your buddy simply sees the pairing end)
• Harbor: your alias and crew memberships. Posts and tips you shared stay visible to the crew as “Former member”, no longer linked to you; email us if you want specific posts removed.

04What we keep, and for how long

• Billing records. Romanian tax and accounting law requires us to keep records of purchases. We keep the minimum — product, dates, amounts and store transaction ids — pseudonymised, so they are no longer linked to your name, email or habits, for as long as that law requires. Apple and Google keep their own purchase records under their policies.
• Backups. Encrypted backups are not edited one by one; they roll off within [BACKUP RETENTION, e.g. 35 days]. Until then your data cannot be restored into the app except to recover from a disaster, and it would be deleted again.
• Safety and moderation records. If you were involved in a Harbor report, the record of the report and the action taken (without message text) is kept for 12 months, to keep the community safe.

Nothing else is kept. See the Privacy Policy for the full picture.

05Delete some data, keep the account

You don’t have to delete everything. In Profile → Data & account you can delete your reflections and coach chats, and confessions can be deleted one by one or all at once. Habits can be deleted from the habit itself. Leaving Harbor removes your alias and crews.

06Contact

[COMPANY LEGAL NAME] SRL · [ADDRESS] · [CONTACT EMAIL]