Terms of Service

01Who we are

Anchor is provided by [COMPANY LEGAL NAME] SRL, registered in Romania under number [REGISTRATION NO.], with its registered office at [ADDRESS] (“Anchor”, “we”, “us”). You can reach us at [CONTACT EMAIL].

02Using Anchor

By creating an account you agree to these terms and confirm you are at least 16 years old. Harbor, the community part of Anchor, is for adults only (18+).

How we handle your data is explained in our Privacy Policy, which is part of these terms.

03Your account

You sign in with Apple, Google or email. Keep access to your sign-in method secure and tell us if you think someone else has used your account. One person, one account; accounts are not transferable.

04What Anchor is — and what it is not

Anchor is a self-help tool for building and breaking habits. It is not a medical device, not a treatment and not a substitute for a doctor, therapist or addiction service. Nothing in the app, from Anchor AI or from other members is medical advice.

For habits involving alcohol, gambling, drugs or nicotine, Anchor shows support lines on the urge screen and in Harbor. Anchor never blocks you from using the app because of these notices; they are there so help is always one tap away.

05Anchor AI

Anchor AI is an automated coach. It summarises your reflections, spots patterns and suggests small changes to your habits. It is powered by a third-party AI model (OpenAI) and can be wrong, incomplete or not right for your situation. Use your own judgement; you decide which suggestions to accept.

Anchor AI only talks about your habits. It will not give medical, legal or financial advice, and it will decline unrelated requests. If what you write suggests you may be in crisis, it will point you to support resources instead of continuing the conversation.

Free accounts include a limited number of AI plans; Pro includes more, as described in the app. We may apply fair-use limits to keep the service working for everyone.

06Harbor community rules

Harbor puts you in a small, anonymous crew of people working on the same habit, and lets members share tips about what worked. Joining is optional and you can leave at any time. To keep it a safe place:

• 18+ only. You confirm you are an adult when you join.
• Stay anonymous. Use your alias. Don’t share your full name, contact details, social profiles or anything that identifies you or someone else.
• Be kind. No harassment, shaming, hate, threats or sexual content. Members are here on hard days.
• No medical advice. Share what worked for you, not instructions about medication, dosages, detox or diagnoses.
• Nothing that encourages harm — including self-harm, relapse, extreme dieting or dangerous challenges. Weight-loss and calorie crews are not offered.
• No selling, spam or links to products, services or other communities.
• Report, don’t fight. Use Report and Block. You can block anyone; they will not be matched with you again.

Posts and tips are checked automatically before they appear, and reported content is reviewed by our moderators. We may hide or remove content, warn, suspend or ban members who break these rules. Crews for addiction-related habits always show where to get professional help. If a message suggests someone is in crisis, it is not posted; the writer sees support resources instead.

Harbor is peer support. Other members are not professionals, and we do not check what they say for accuracy.

07Your content

What you write in Anchor — reflections, confessions, posts, tips — stays yours. You give us a limited licence to store, process and display it only as needed to run Anchor: for example, to show your post to your crew or your tip to other members under your alias. Private content (confessions, reflections, coach chats) is never shown to other users.

When you share a tip in Harbor, other members may read it, mark it as helpful, and Anchor AI may quote it anonymously in other members’ plans. If you leave Harbor or delete your account, your posts are shown as “Former member”; you can ask us to remove specific posts.

08Free, Pro and payments

Anchor has a free plan and a paid plan, Pro. What each includes is shown in the app and on our website. We may change what is included, but we will not remove a paid feature you are using during a subscription period you have already paid for.

• Where you pay. Pro is sold through the Apple App Store and Google Play. Your purchase is a transaction with Apple or Google under their terms; they take payment and handle billing. We use RevenueCat to know which plan you have.
• Renewal. Monthly and yearly subscriptions renew automatically until you cancel. Prices are shown in the store before you buy, including VAT where applicable.
• Free trial. If a trial is offered, you are charged when it ends unless you cancel at least 24 hours before. We remind you two days before the trial ends.
• Cancelling. Cancel anytime in your App Store or Google Play subscription settings. You keep Pro until the end of the period you paid for. Deleting the app or your Anchor account does not cancel a store subscription.
• Refunds. Refunds are handled by Apple or Google under their policies: request one at reportaproblem.apple.com or through Google Play. We are happy to help — write to us.
• Lifetime purchase. A one-time Pro purchase gives you Pro for as long as Anchor is offered.

Right of withdrawal: as an EU consumer, you have 14 days to withdraw from a purchase of digital content or services. When you start Pro immediately, you ask us to begin straight away and acknowledge that you lose the right of withdrawal once the service has been fully provided; for subscriptions you can still cancel at any time as described above. Apple’s and Google’s refund routes remain available to you.

09Invites and buddies

When a friend joins with your invite link within 7 days of signing up, you both get 7 days of Pro. Each new account can use one invite. Invite rewards have no cash value. We may withhold rewards from accounts created to abuse the offer.

An accountability buddy sees only your totals for the day, your streak and your level — never habit names, reflections or chats. Either of you can end the pairing at any time.

10Fair use

Please don’t misuse Anchor: no attempts to break or overload the service, scrape it, reverse-engineer it beyond what law allows, game XP or rewards with automation, or use it for anything unlawful. We apply rate limits to protect the service.

11Changes and availability

We keep improving Anchor, so features may change. We aim for the app to be available all the time but cannot promise it will never be interrupted. If we ever shut Anchor down, we will give you at least 30 days’ notice and a way to export your data.

12Ending the agreement

You can stop using Anchor and delete your account at any time in Profile → Data & account → Delete my account. We may suspend or close an account that seriously or repeatedly breaks these terms, after a warning where reasonable. If we close your account without fault on your side, we will refund any unused prepaid Pro period that we can.

13Responsibility

We provide Anchor with reasonable care and skill. To the extent the law allows, we are not responsible for losses that were not foreseeable, for decisions you make based on suggestions in the app, or for what other members write in Harbor.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or any other liability that cannot be limited by law, and nothing affects your statutory rights as a consumer.

14Changes to these terms

If we change these terms in a way that matters, we will tell you in the app at least 30 days before the change takes effect. If you do not agree, you can delete your account before then.

15Law and disputes

These terms are governed by Romanian law. If you are a consumer living elsewhere in the EU, you also keep the protection of the mandatory laws of your country. Please contact us first — most problems are solved quickly. You can also turn to the Romanian consumer protection authority (ANPC, anpc.ro), use alternative dispute resolution, or go to the courts of your place of residence.

16Contact

[COMPANY LEGAL NAME] SRL · [REGISTRATION NO.] · [ADDRESS] · [CONTACT EMAIL]